Disabled passengers who are stranded on planes at Heathrow airport will not be compensated, its chief executive says.
The BBC’s Frank Gardner criticised the airport after he was left waiting for 100 minutes because his wheelchair had been misplaced by ground staff.
CEO John Holland-Kaye said: “I don’t think it’s reasonable that we should take financial responsibility.”
He said Heathrow would aim to help disabled passengers off the plane within 20 minutes of landing.
On Saturday, the BBC’s security correspondent said that airports would only listen to disabled passengers if there was a financial penalty.